Support

• Email: sales@1001logistics.ca
• Phone: +1 (604) 727-4706 (Vancouver) · +1 (672) 514-4847 (Toronto)
• Address: 2651 No 5 Rd, Richmond BC V6X 2S8, Canada

We typically reply within 1–2 business days.

So we can help fast, include: the email of your 1001Logistics account, whether you were on the iOS app or the website, the screen you were on, what you expected, and what happened instead. Screenshots help a lot.

I can’t sign in. Use “Forgot password” on the login page to receive a reset link at your account email. If the email doesn’t arrive, check spam, then contact us.

My forwarder account can’t see tenders. Forwarder accounts need operator approval first. You’ll see “pending approval” until it’s reviewed — contact us if it takes longer than expected.

Tracking shows no events yet. A newly registered container waits for its first carrier event. If the number is wrong, the platform says so — double-check it with your bill of lading.

Where are my documents? Files are attached to their booking and shared only with that booking’s parties through expiring links.

To export your data or delete your account, email sales@1001logistics.ca from your account email. Details are in our Privacy Policy.

1001Logistics for iOS is the mobile companion to this platform: tenders and bids, bookings, shifts and workforce, live Hapag-Lloyd schedules, container tracking and documents — on the same account as the website.